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My Resume

PROFESSIONAL ​INFO​​

AS TEACHER OF THE CRAFT:

Dedicated, resourceful and goal driven professional educator with a solid commitment to the social and academic growth and development of every child.  Accustomed to working in a multicultural environment that emphasizes inclusion.  Introduces concepts into curriculum related to industry. Skilled in adapting to students' diverse learning styles



IN THE CREATIVE MEDIA SPACE:

6 years as a career change, follow my passion, against all odds accomplished creative professional with a proven track record in all aspects of the end-to-end creative process ranging from concept through execution; excellent team player and collaborator. I have worked on a wide range of projects for TV & Production, small upcoming companies and nonprofit organizations.
 

 

​IN THE SERVICE MANAGEMENT SPACE:

I offer both creative and technical skills as well as human-centered people expertise, coupled with creativity in ideas and as an ITIL practitioner the ability to implement. I believe that the experience I have gained over the past 18+ years across the information technology sector from help desk support/end-user application specialist, quality assurance specialist to mid-level service desk manager, would be of enormous benefit to an organization seeking a a creative services management individual.
 

 

Creative vision without an eye toward the details simply won’t get the job done.

CarmelB_FacePhoto2.jpg

...against all odds

Favourite Thinkable Quote's
 "If you’re not doing some things that are crazy, then you’re doing the wrong things. - Larry Page"
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The most talented, thought-provoking, game-changing people are never normal. - Richard Branson

WORK EXPERIENCE​​: EDUCATION INSTITUTION

2022 - PRESENT

ONLINE FACILITATOR / LECTURER - SCHOOL OF IT [FREELANCE]

RESPONSIBILITIES INCLUDED but not limited to.

As ONLINE FACILITATOR / LECTURER - Prepared students for industry - job readiness / provide upskilling and training for corporates.
 

  • Daily tasks vary and is based on the subject or subjects being taught, the number of students, and the cu

  • Design lesson plans and follow all curriculum requirements provided by employer.

  • Create assignments and assign homework, special projects, and reading assignments to students.

  • Engage students during class and encourage student participation and lead student discussions to keep them active and engaged in learning.

  • Provide feedback to students and assign grades to their coursework.

  • Assess student performance and monitor individual student performance to ensure students are keeping up with the curriculum.

  • Maintain availability by communicating with students to provide progress reports and updates through online chat sessions and email.

2020 - 2021

GRAPHIC DESIGN FACILITATOR - CTU TRAINING SOLUTIONS

RESPONSIBILITIES INCLUDED but not limited to.

As FACILITATOR
Provided Graphic Design Facilitation for HIGHER EDUCATION, YEAR ONE & YEAR TWO: Prepared student for industry.

  • To facilitate lectures and workshops on different educational levels

  • Set both formative and summative assessments

  • Grade assessments and moderate assessments

  • Identify at-risk students and develop student support strategies

  • Develop innovative and creative ways in teaching and learning

  • Engage in programme and module reviews per semester

  • Consult with students and liaise with both internal and external stakeholders

WORK EXPERIENCE​​: MEDIA & ADVERTISING

2019-2020

Creative Designer. IZZIT MEDIA.

RESPONSIBILITIES INCLUDED but not limited to.

In PUBLICATIONS: 
Provided Creative Direction for IZZIT MAGAZINE: Developed the overall look and style of the publication

  • Responsible for the complete design and page layout of the magazine,  all the magazine advertising campaigns

  • Choose the cover art for the magazine and all artwork for pages and articles. Often, this included publications for the Internet, production of the websites used for publication.


In ADVERTISING and PUBLIC RELATIONS

  • On projects, ensure that the clients’ desired message and image is conveyed to consumers. 

  • Responsible for the overall visual aspects of the advertising or media campaign and coordinate the work of other artistic or design staff, such as marketing/Social media team.

​

As GRAPHIC DESIGNER:
 

  • Meet with clients or the art director to determine the scope of a project

  • Advise clients on strategies to reach a particular audience

  • Determine the message the design should portray

  • Create images that identify a product or convey a message

  • Develop graphics for product illustrations, logos, and websites

  • Select colors, images, text style, and layout

  • Manage changing priorities within short deadlines, excellent time management

  • Incorporate changes recommended by the clients into the final design

  • Review designs for errors before printing or publishing them

Senior Graphic Designer. KOFIFI MEDIA GROUP.

2017-2019

RESPONSIBILITIES INCLUDED but not limited to.
 

  • Studied design briefs and determine client requirements

  • Conceptualized visuals based on requirements

  • Prepared rough drafts and present ideas

  • Developed marketing materials, logos and other designs as project required

  • Used the appropriate colors and layouts for each graphic

  • Estimated the time required to complete a job and providing quotes for clients


​CONCEPTUALIZATION and DESIGN

  • Brainstorm creatively with team to produce new ideas and concepts

  • Presenting finalized ideas and concepts to clients

  • Working with a range of media, and keeping up to date with emerging technologies

  • Proofreading to produce accurate and high-quality work

  • Working on layouts and ensuring that they are print-ready

  • Commissioning illustrators and photographers


TEAMWORK

  • Required to work as part of a team with, copywriters, photographers, stylists,producers, directors and other designers, account executives, web developers and marketing specialists.

  • Worked with copywriters and creative director to produce final design

  • Tested graphics across various media then amended designs after feedback


FINALIZATION:
ENSURED FINAL GRAPHICS AND LAYOUTS ARE VISUALLY APPEALING AND ON-BRAND

  • Able to work under pressure and manage a large workload from design to delivery

2017-2019

Designated Designer:  Ekklesia Ministries [Kofifi Media Group Client]

RESPONSIBILITIES INCLUDED but not limited to.
 

  • Designed all ministry stationary

  • Prepared layout and design for all printed media and publications

  • Designed client pitches and presentations

  • Helped in overall art direction
     

TV and PRODUCTION

  • Designed lower thirds, menu's, logo's for digital media

  • Effectively use edited film and video clips, PowerPoint, and recorded music to enhance the overall worship experience.

  • Collaborated with the church leadership team and church staff to plan communication of issues, programs, ministry needs and successes, and stewardship stories for the website

  • Assisted with design work for various ministry projects, such as TV and Production Marketing Campaigns

  • Prepared designs for all external marketing campaigns

  • Coordinated contacts between the congregation and community media.

  • Promoted church-related events and opportunities

Media Field Technical Skills

Service Management Technical  Skills

ADOBE CREATIVE SUITE: Illustrator: 4/5 - Photoshop: 5/5 - InDesign: 5/5
Dreamweaver: 4/5 - After Effects: 3/5 

Corel Draw: 5/5 - Acrobat: 4/5 - Office Suite: 5/5 - HTML/CSS: 4/5 - WordPress 5/5 - CPanel 4/5
Powerpoint Presentation Specialist 4/5

Email marketing campaigns, Everlytic, Mailchimp, HubPost 3/5

I have work experience in technical support, desktop support, hardware and software installation. I am tech-Savvy and can diagnostically find a solution to complex issues when it presents itself, this helps me tremendously in web design when called upon to do Maintenance and Support for my media and advertising clients.
 

WORK HISTORY PRIOR TO ENTERING THE MEDIA & ADVERTISING FIELD: 
 

I have 18+ years experience in the IT service management field

COMPANIES I worked for: PROJECT RELATED

MAN Truck and Bus, SOUTH AFRICA LTD (PTY)
Acting PC Support Manager
May 2015 - August 2015 

EDCON:  Client Accenture
Service Desk Manager
November 2011 - July 2012

Scania: 
IT Service Desk Manager
September 2012 - November 2013 
 

FACTSA Consulting:  Client - Fujitsu
Supervisor CIC/Call Centre
March 2011 - July 2011

Hewlett Packard: Client - Anglo American
Quality Assurance Specialist
August 2010 - March 2011
 

Hewlett Packard: Client - Anglo American[Canada POD]
GSD (Global Service Desk) / Team Leader
January 2010 - July 2010

EDS Africa: Client - EDS internal
Quality Assurance/Client Service Analyst
January 2009 - December 2009

 

EDS Africa: Client - BP
BP Catch & Dispatch Team Leader
February 2006 - December 2008

BCX: Client - ENGEN Service Desk
IT Helpdesk Analyst
November 1999 - December 2005

AFROX MIS
IT Helpdesk Analyst/End User Support
January 1993 - July 1997


TRANSFERABLE SKILLS/NOTEWORTHY ABILITIES:  Relationship Management - ITIL Framework Recommendations (Value Chain) Created policies and procedure documentation - IT Procurement and Asset Management - Vendor Management - SLA Management - Workforce Management - Customer Service Management - IT Operations Management - Conflict Management - ITIL Best Practice - Complaint Handling & Resolution - Time Management - Ability to lead a team and communicate effectively - Ability to craft strategic plans and concise timelines - Ability to make visually appealing presentations

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EDUCATION SKILL SET

Certificate of Training in ITIL Foundation Certificate in IT Service Management
Exin - Official ITIL Accreditor - Johannesburg, Gauteng
September 2013 to December 2013

Certificate of Attendance in Spiritual Counselling for lay Counselors
Family Dynamix - Johannesburg, Gauteng
July 2012 to November 2012

Certificate in Conflict Management and Negotiation Skills
IMSIMBI - Johannesburg, Gauteng
May 2012 to August 2012

Certificate of Completion - NH308/1902/03 in MOUS - Microsoft Office User
Specialist
New Horizons Computer Learning Center - Cape Town, Western Cape
February 2003 to November 2003

Certificate of Proficiency in Graphic And Desktop Publishing
CityVarsity - Film and Television Multimedia School - Cape Town, Western Cape
January 2003 to September 2003

I am always upgrading my skill set by doing online courses and participating in various forums to
enhance my career and capabilities, this need spans as far back as to my IT Service Management days and I have carried it over to my career with Media - I believe knowledge is power.
 

I have a solution-oriented classroom management style and always strive to build strong, positive relationships with students and parents. Strive to build student self-esteem and encourage understanding of cultural diversity, gender differences and physical limitations.

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